Shipping policy
SHIPPING POLICY
Last Updated: September 10, 2026
Thank you for shopping with Pawlaclava.
Please read this Shipping Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the shipping terms described below.
ORDER PROCESSING
All orders are processed within:
1ā3 BUSINESS DAYS
Processing time is the period needed to prepare, pack, and hand your order to the shipping carrier. Orders are not processed or shipped on weekends or holidays.
Orders placed during high-volume periods, such as holidays or promotions, may take slightly longer to process.
WHEN YOUR ORDER SHIPS
Once your order has been packed and handed over to the shipping carrier, you will receive a shipping confirmation email containing your tracking number.
Please note that receiving a tracking number means your order has entered the shipping process.
Tracking information may take a few business days to begin showing movement after the shipping label is created.
SHIPPING TIME AFTER DISPATCH
Once your order has been shipped, estimated delivery time is:
8ā16 BUSINESS DAYS
Therefore, the full order timeline includes:
1ā3 business days for processing
+
8ā16 business days for shipping after dispatch
DELIVERY ESTIMATES
Delivery times are estimates and are not guaranteed.
Shipping times may vary depending on:
- Customer location
- Shipping carrier
- Weather conditions
- Holiday volume
- Customs processing
- Local postal delays
- Failed delivery attempts
- Carrier operational delays
Once the package has been transferred to the shipping carrier, certain delivery delays may be outside of our direct control.
TRACKING INFORMATION
Every shipped order will receive tracking information when available.
Customers are responsible for monitoring their tracking status once the tracking number has been issued.
In some cases, tracking may take several business days to update after shipment.
If tracking has not updated immediately after receiving your shipping confirmation, this does not necessarily mean the package has not been shipped.
PLANNING FOR YOUR TRIP ā·ļø
If you need your Pawlaclava for a specific ski trip or event, please order early and allow the full processing and shipping timeframe before your departure date. We cannot guarantee delivery by a specific date, and late arrival within the estimated timeframe is not eligible for a refund.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible.
We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Pawlaclava is not responsible for delivery issues caused by an incorrect or incomplete address entered by the customer.
LOST OR DELAYED PACKAGES
A package is not considered lost simply because it remains within the estimated processing or shipping timeframe.
If your package appears to be significantly delayed after shipment, please contact us and we will review the tracking information and assist where possible.
If a package is officially confirmed as lost by the shipping carrier, we will review the case and determine the appropriate resolution.
CUSTOMS AND INTERNATIONAL ORDERS
International orders may be subject to customs inspections, duties, taxes, import fees, or additional processing time depending on the destination country.
Any customs delays are outside of Pawlaclava's direct control.
Customers are responsible for any import duties, taxes, or fees required by their local authorities unless otherwise stated at checkout.
CONTACT US
If you have any questions regarding shipping, delivery, or tracking, please contact:
Email: 03danielherrera2004@gmail.com
Please include your order number when contacting our support team.